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Business Support Analyst

Vacancy Details

Location: Dublin
Region: Republic of Ireland
Job Type: Specialist
Category: In the Office
Closing Date: 24/01/2018
Date Posted: 10/01/2018
Reference: 3684


Aer Lingus Recruitment
Business Support Analyst 
Digital and Mobile, e-Commerce Department, Dublin

Are you interested in growing your career with Ireland’s only 4 star airline? We are looking for a Business Support Analyst to join our growing Ecommerce Team. We’re the team that are required to have a breadth of knowledge of products and functionality across the entire Aer Lingus digital platform. Based in Dublin Airport and reporting to the Business Support Analyst Team Lead, you will be supporting the delivery of a class leading digital platform within Aer Lingus across online and mobile enabling a class leading customer experience with a high converting proposition.  The role has both a technical and commercial focus with specific skills around analysing support items, defect prioritisation, product support and knowledge transfer and communication, tracking and escalation. 

In addition to a comprehensive benefits package, we offer you the opportunity to grow your career with one of Ireland’s most iconic brands. Take a look below!

Your role:

Introducing a strong and repeatable process driven support function
Excellent analysis capabilities, and the ability to extract and manipulate data to produce relevant information and business case support
Ensuring regular director level updates on progress, roadmap and planning
Analysis of product usage and customer experience
Leading an offshore technical based team in prioritizing workload and timelines

Your qualifications & key criteria: 

Previous experience leading a cross functional team
Proven experience in implementing robust support end to end processes
Ability to create and implement a platform level strategy
A strong approach to process and procedures
Experience in managing 3rd party vendors and dealing with challenges
Clear understanding of Aer Lingus’ commercial position and an excellent appreciation of the airline policies and procedures in an Internet environment
Proven experience in 24x7 support environment
An enthusiastic team member with a flexible and adaptable attitude in providing support across a range of ecommerce activities
Excellent organisational and analytical skills with a high level of accuracy and attention to detail
Excellent communication and documentation skills with the ability to present facts clearly and objectively
Strong interpersonal skills with the ability to manage effective working relationships at all levels both internally and externally
Self-motivated with a high level of initiative, commitment and flexibility
Extensive and experienced strong problem-solving skills 
Fluent in English, both written and spoken
Eligible to live and work in the EU
Hold a current unrestricted worldwide passport
Provide 3 verifiable references
Able to pass a strict airport security vetting procedure which includes a 5 year back ground check* or be in possession of a current airside pass for the airport this position is based in
Possess and be able to demonstrate the key competencies and skills outlined below

*If you are a non Irish Citizen, you will need to be in possession of a current police disclosure certificate from your home country. If you have lived outside the Republic of Ireland for more than 6 months you will also be required to hold a current police disclosure certificate from that country/countries 

Desirable skills: 

Technical qualification and commercial awareness a strong benefit

What we offer:

Competitive salary
Generous paid annual leave 
Annual performance related bonus
Heavily discounted staff travel privileges with Aer Lingus and some select partner airlines
Prime location in Dublin Airport 
Annual salary reviews
Employer pension contribution to a Defined Contribution Pension Scheme
Life assurance cover
Income protection cover
Paid sick leave
Paid maternity leave
Paid paternity leave
Employee assistance program
Cycle-to-Work scheme and Tax Saver Scheme
Subsidised staff canteen 
Subsidised dry cleaners and various airport discounts
Learning & Development support through a catalogue of courses 
Opportunity to work in a team environment and to grow your career in Ireland’s only 4 star airline
Annual Make a Difference Day and team social events

Closing Date: Wednesday 24th January 2018


In order to apply for this vacancy, you must be able to supply the required answers to the following questions:

  • Are you eligible to live and work in EU without restriction?
  • Are you 18 years of age or over?
  • Are you fluent in English, both spoken and written?
  • Can you provide a verifiable 5 year background/employment history?
  • Can you provide 2 verifiable references?
  • Have you been convicted of a criminal offence in Ireland?
  • Is there anything that would prevent you passing our security clearance process?
  • Are you prepared to complete a medical questionnaire & medical examination?
  • Have you been convicted of a criminal offence (ref Criminal Justice Act 2016)

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