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Cargo Agent - Team Member A

Vacancy Details

Location: Dublin
Region: Republic of Ireland
Job Type: Cargo
Category: On the Ground
Closing Date: 23/07/2018
Date Posted: 09/07/2018
Reference: 3881


Aer Lingus Recruitment
Cargo Agent
Cargo Department
Fixed Term Contract min.20 hours per week

Are you interested in growing your career with Ireland’s only 4 star airline? We are looking for a number of Cargo Agents to join our growing cargo handling team. We’re the department that manages all cargo for all IAG airlines in Ireland – Aer Lingus, British Airways, Iberia and Vueling. Based in Dublin Airport you will have responsibility for handling the wide variety of life saving medical products, pharmaceuticals and other valuable cargo that simply has to make that flight on time.  You will be trained in a career with great opportunities to grow as part of the wider global IAG Cargo operations.

In addition to a comprehensive benefits package, we offer you the opportunity to grow your career with one of Ireland’s most iconic brands. Take a look below!

Your role:
Maintaining quality customer service by following organisational standards
Projecting a professional, courteous and friendly image to the customer, both internal and external and
responding to queries in a timely and effective manner
Contributing to team effort by accomplishing related tasks
Providing customer feedback to Line Management
Flight pack documentation preparation & data capture
Ensuring that all office administration tasks are handled in a timely and accurate manner
Ensuring proper operational practices and procedures are adhered to

Your qualifications & key criteria:

Previous experience dealing with customer account management.
Experience in an customer and or clerical environment 
Comfortable working with IT Applications including  Microsoft  Office
Strong communication skills bothwritten and verbal with a proven ability to present facts clearly and objectively
A high level of energy and enthusiasm combined with the ability to learn new skills quickly
Proven ability to deliver excellent customer service
Strong communication skills
Proven ability to work on own initiative while contributing effectively as part of a team
Strong interpersonal skills with the ability to build and maintain positive working relationships
Fluent in English, both written and spoken
Eligible to live and work in the EU
Hold a current unrestricted worldwide passport
Provide 3 verifiable references
Able to pass a strict airport security vetting procedure which includes a 5 year back ground check* or be in possession of a current airside pass for the airport this position is based in
Possess and be able to demonstrate the key competencies and skills outlined below

*If you are a non Irish Citizen, you will need to be in possession of a current police disclosure certificate from your home country. If you have lived outside the Republic of Ireland for more than 6 months you will also be required to hold a current police disclosure certificate from that country/countries

What we offer:

Competitive salary
Generous paid annual leave
Annual performance related bonus
Heavily discounted staff travel privileges with Aer Lingus and some select partner airlines
Prime location in Dublin Airport
Annual salary reviews
Employer pension contribution to a Defined Contribution Pension Scheme
Life assurance cover
Income protection cover
Paid sick leave
Paid maternity leave
Paid paternity leave
Employee assistance program
Cycle-to-Work scheme and Tax Saver Scheme
Subsidised staff canteen
Subsidised dry cleaners and various airport discounts
Learning & Development support through a catalogue of courses
Opportunity to work in a team environment and to grow your career in Ireland’s only 4 star airline
Annual Make a Difference Day and team social events


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