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Aer Lingus Recruitment
Digital Experience Department
Are you interested in growing your career with Ireland’s only 4 star airline? We are looking for a Content Analyst to join our growing Digital Experience Team. We’re the department that researches, designs and optimises performance across all digital channels, delivering experiences that deliver almost 80% of revenue as well as industry leading guest experience. Reporting to the Lead Product and Content Strategy Designer, the purpose of the role is to work closely with the Digital Content and Technical specialist to deliver usable and engaging content across all digital channels.
It is a cross functional role requiring a balance of editing, distributing and managing content, and requires an ability to work with various commercial and technical teams, both internally and externally.
Please note this is a fixed term contract to cover Maternity Leave
In addition to a comprehensive benefits package, we offer you the opportunity to grow your career with one of Ireland’s most iconic brands. Take a look below!
Manage existing web and mobile content updates within the CMS under the guidance of the Digital Content and Technical Specialist
Maintain the highest possible standards of online content accuracy and relevance via regular internal reports, policy change implementation and user feedback
Follow company guidelines to shape the consistent tone of voice of digital content to adhere to Aer Lingus brand values. Communicate with guests in the appropriate manner for each purpose – selling / engaging / informing / inspiring – contributing to the overall guest experience
Work under the guidance of the wider content team for the continuous improvement of Content Architecture, ensuring best in class navigation, findability and usability
Your qualifications & key criteria:
Comprehensive knowledge of working with various Content Management Systems (CMS). Experience with Terminal Four – Site Manager a plus
UX skills – provide content insights to help shape information architecture / wireframe development / copy and style guides
Strong written and verbal communication skills
Proficient in HTML / CSS
Experience using JIRA/Confluence or other project planning and management tools
Exposure to UX Writing, UX Research and Architecture, Campaign Optimisation, A/B Testing, Customer Retention
A third level qualification (or equivalent) in a relevant field.
Strong organisational and analytical skills with a high level of accuracy and attention to detail
Strong written and verbal communication skills.
Ability to work independently, handle multiple tasks, and meet deadlines
Fluent in English, both written and spoken
Eligible to live and work in the EU
Hold a current unrestricted worldwide passport
Provide 3 verifiable references
Able to pass a strict airport security vetting procedure which includes a 5 year back ground check* or be in possession of a current airside pass for the airport this position is based in
Possess and be able to demonstrate the key competencies and skills
*If you are a non Irish Citizen, you will need to be in possession of a current police disclosure certificate from your home country. If you have lived outside the Republic of Ireland for more than 6 months you will also be required to hold a current police disclosure certificate from that country/countries
What we offer:
Generous paid annual leave
Annual performance related bonus
Heavily discounted staff travel privileges with Aer Lingus and some select partner airlines
Prime location in Dublin Airport
Annual salary reviews
Employer pension contribution to a Defined Contribution Pension Scheme
Life assurance cover
Income protection cover
Paid sick leave
Paid maternity leave
Paid paternity leave
Employee assistance program
Cycle-to-Work scheme and Tax Saver Scheme
Subsidised staff canteen
Subsidised dry cleaners and various airport discounts
Learning & Development support through a catalogue of courses
Opportunity to work in a team environment and to grow your career in Ireland’s only 4 star airline
Annual Make a Difference Day and team social events
Closing Date: Tuesday 20th March 2018
AER LINGUS IS AN EQUAL OPPORTUNITIES EMPLOYER
In order to apply for this vacancy, you must be able to supply the required answers to the following questions:
- Are you eligible to live and work in EU without restriction?
- Are you 18 years of age or over?
- Are you fluent in English, both spoken and written?
- Can you provide a verifiable 5 year background/employment history?
- Can you provide 2 verifiable references?
- Have you been convicted of a criminal offence in Ireland?
- Is there anything that would prevent you passing our security clearance process?
- Are you prepared to complete a medical questionnaire & medical examination?
- Have you been convicted of a criminal offence (ref Criminal Justice Act 2016)