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Ground Operations and Catering–Compliance Specialist

Vacancy Details

Location: Dublin
Region: Republic of Ireland
Job Type: Specialist
Category: In the Office
Closing Date: 02/11/2019
Date Posted: 01/28/2019
Reference: 4573


Role name: Ground Operations and Catering–Compliance Specialist  
Department name: Ground Operations

Are you interested in growing your career with Ireland’s only 4 star airline? Applications are currently being invited for the role of Ground Operations Catering – Compliance, Safety & Security Specialist (CSSS). Reporting to the Manager of Ground Compliance and Service Delivery, the role holder shall assist and support the Self Handling Airports and Network Airports to ensure that all areas of Ground Operations Catering are compliant with all necessary regulatory standards and shall create the Aer Lingus Ground Operations Catering Manual (GOCM). 

The CSSS shall report centrally and collaborate with the wider Ground Safety, Compliance and Training team – they will operate and support the Head of Catering in all matters relating to Safety, Compliance & Security. The successful candidate shall also work closely with the Corporate Safety & Security Office maintaining a high level of security integrity in our operation as well as supporting the occupational health and safety specialist in driving a safety & compliance culture throughout the catering business.

The CSSS shall implement an internal inspection program across all Airports we uplift and will be the central point for all data collection from these inspections and will develop a suite of management reports detailing the level of compliance as a measurement from the internal audits. They shall maintain consistent reporting for the Nominated Person Ground Operations to ensure the companies legal obligations are met under the EASA Part ORO. The CSSS shall be the focal point for Safety, Security and Compliance across the wider Catering department. 

In addition to a comprehensive benefits package, we offer you the opportunity to grow your career with one of Ireland’s most iconic brands. Take a look below!

Your role:
Developing and maintaining procedures to ensure safe and efficient operations within Ground Operations Catering and with 3rd party handing partners 
Implementing full review of operations and create a new Ground Operations Catering Manual (GOCM). 
Preparing, participating and administering Catering Operations group meetings between the management team, developing and implementing ensuing procedures agreed at the meeting. 
Preparing, issuing and distributing Catering Handling Instructions (CHI)’s, Catering Handling Bulletin(CHB), Safety Alerts and Station Notices 
Developing and implementing an effective method of staff acknowledgement of GOCM Updates, CHI’s, CHB’s, Safety Alerts and Station Notices
Completing training needs analysis and with support of manager ground training creating and implementing a fit for purpose catering training matrix and associated training syllabi
Liaising with Central Ground Operations on compliance issues to ensure compliant operations implement Internal inspection program for each Self Handling Airport to ensure compliant operations 
Developing and introducing management statistics and compliance reports as a result of the internal auditing programme and ensure compliant operations 
Assisting functional areas with the development of Corrective Action Plans to ensure audit findings are recognised, actioned and completed 
Ensuring all documentation used across Self Handling Airports is up to date and version controlled Liaise with the Ground Training Manager to ensure training courses maintain compliance according to any changes in the GOCM 
Preparing and Managing any audits conducted on the Catering Operations by internal or external auditors 
Supporting and assisting in the preparation, analysis and completion of Hazard Identification Risk Analyses’ (HIRAs) and manage any corrective actions identified Support and assist management team in promoting Compliance 
Supporting the wider catering and ground operations team in preparation for internal and external audits
Providing ongoing support to the ground operations compliance specialist in the roll out of procedures 
Preparing reports, statistics and analyse data as requested 
Developing effective lines of communication with all relevant internal customers, suppliers and control authorities 
Assisting Safety Investigations and disciplinary processes to ensure compliance and consistency 
Supporting and driving the Inventory & Control (Shrinkage) initiatives as directed by the Inventory Control and Risk Manager  
Assisting with Ground Operations Catering safety investigations, collecting, verifying and maintaining comprehensive reference database/s of investigated events and associated information 
Co-ordinating and processing relevant correspondence and responses related to safety investigations (notifications, requests for information, reports and safety recommendations) 
Acting as a focal point (SME) for advice on safety and security procedures, providing support and mentoring to Front Line Supervisors, managers and Staff Representatives across self-catering stations.
Member of the Ground Operations Safety Action Group.
Monitoring the in-depth analysis of accidents and serious incidents, reviewing probable root cause, recommends and delivers positive process changes as a result 
Carrying out periodic safety and security inspections to support the departmental drive for continuous improvement 
Assisting with Ground Operations and other departmental projects as required

Your qualifications & key criteria: 

3-5 years experience in Ground Operations, Catering Operations or equivalent. 
Experience or ability to learn drafting of operational documentation, version control and technical writing 
Ability to communicate new procedures and processes in a format that can be understood and implemented by parties within Aer Lingus Ground Catering Operations, other departmental areas in Aer Lingus and by external 3rd Party Handling Partners 
Excellent skills in mobile programs such as iAuditor, Numbers and other mobile applications 
Ability to interpret regulations and legislation, and apply system safety and risk management principles 
Able to prepare written reports, including accident, incident and investigation reports. 
High level of integrity, able to maintain confidentiality during the investigation process
Ability to take the initiative; be flexible and creative in producing high-quality documentation.
Good communication skills and the capacity to liaise with internal and external parties 
Excellent interpersonal skills, able to work at all levels to integrate thoughts, ideas and provide best solutions to achieve compliance and influence positive user behaviour. 
Effective organizational skills and ability to handle large volume of work in an efficient and timely manner in a pressurized environment
Capacity to interpret and communicate complex situations, and convey key messages to a wide audience including senior management; 
Proven decision making skills with the ability to make timely, clear-cut, well informed and evaluated decisions
Project management / program management experience
Strong analytical skills and attention to detail; able to identify key points and problems, making links between issues to consider alternative solutions and their impact. 
Ability to lead and influence people and functions.
Proven business acumen, technical learning/innovation management and a drive for results
Proficient in Microsoft Office (most notable Outlook, Word, Excel, PowerPoint)
Fluent in English, both written and spoken
Eligible to live and work in the EU
Hold a current unrestricted worldwide passport
Provide 2 verifiable references
Able to pass a strict airport security vetting procedure which includes a 5 year back ground 
check* or be in possession of a current airside pass for the airport this position is based in
Possess and be able to demonstrate the key competencies and skills outlined above

*If you are a non-Irish Citizen, you will need to be in possession of a current police disclosure certificate from your home country. If you have lived outside the Republic of Ireland for more than 6 months you will also be required to hold a current police disclosure certificate from that country/countries 

What we offer:

Competitive salary
Generous paid annual leave 
Annual performance related bonus
Heavily discounted staff travel privileges with Aer Lingus and some select partner airlines
Prime location in Dublin Airport 
Annual salary reviews
Employer pension contribution to a Defined Contribution Pension Scheme
Life assurance cover
Income protection cover
Paid sick leave
Paid maternity leave
Paid paternity leave
Employee assistance program
Cycle-to-Work scheme and Tax Saver Scheme
Subsidised staff canteen 
Subsidised dry cleaners and various airport discounts
Learning & Development support through a catalogue of courses 
Opportunity to work in a team environment and to grow your career in Ireland’s only 4 star airline
Annual Make a Difference Day and team social events
Closing Date: Monday 11th February 2019

In order to apply for this vacancy, you must be able to supply the required answers to the following questions:

  • Are you eligible to live and work in EU without restriction?
  • Will you be 18 years of age on 1st September 2018?
  • Are you fluent in English, both spoken and written?
  • Can you provide a verifiable 5 year background/employment history?
  • Can you provide 2 verifiable references?
  • Have you been convicted of a criminal offence in Ireland?
  • Is there anything that would prevent you passing our security clearance process?
  • Are you prepared to complete a medical questionnaire & medical examination?
  • Have you been convicted of a criminal offence (ref Criminal Justice Act 2016)

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