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Crew Controller

Vacancy Details

Location: Dublin
Region: Republic of Ireland
Job Type: Specialist
Category: In the Office
Closing Date: 08/21/2019
Date Posted: 08/14/2019
Reference: M1418


Role Title Crew Controller 
Global Control Centre Dublin 

Are you interested in growing your career in our 4 star Airline? Applications are currently being invited for the role of Crew Controller in Aer Lingus’ brand new Global Control Centre (GCC). The Global Control Centre is responsible for the management and delivery of the Aer Lingus schedule through cost effective, efficient, flexible, safe and guest driven processes.
The Crew Controller role is a shift position covering 24 hours. The successful candidate will be responsible for both Pilot and Cabin Crew resourcing on a day-to-day basis, to ensure a safe, compliant and punctual operation.  

Your role:

Ensuring that crew resources (both Pilot and Cabin Crew) are managed in the most efficient and cost effective way in compliance with documented statutory and regulatory requirements
Prioritising safety and punctuality in all crewing decisions
Maintaining and developing a professional standard of relations with Flight Crew, other Line Departments and fellow team members
Ensuring  that all crew duties are accurately maintained in accordance with the approved FTL scheme  
Have a working knowledge of EASA FTLs, crewing agreements and roster policies 
Participating in Global Control Centre projects where required
Being familiar with Pre-tactical functions of Crew Control and provide cover where needed
Working effectively within a multi-base operation and multiple regulatory environments for crewing operations
Working effectively within a cross functional environment in the GCC with broad knowledge of the effects each department has on Crew Control

Your qualifications & key criteria: 

Minimum of 2 years proven experience in an airline operations control centre or crewing environment with relevant industry experience 
A broad base knowledge of airline operations 
Proven experience and knowledge of the detail and complexity of the regulatory environment governing airline operations, in particular FTL and EASA regulations
An appreciation of the role of the Global Control Centre in achieving overall company objectives
Resilient with proven ability to manage complex and unpredictable situations, while working within a pressurised environment
Excellent people skills with the ability to contribute effectively as part of a team
Strong verbal and written communication skills with the proven ability to communicate effectively with management and staff at all levels
Demonstrated ability to think creatively and solve problems
Proven decision-making skills
Ability to use own initiative
Well-developed organisational skills with the ability to prioritise and work to tight deadlines
High level of commitment and flexibility
Excellent punctuality and attendance record
Strong I.T. skills (Full suite of MS Office)
Fluent in English, both written and spoken
Eligible to live and work in the EU
Current unrestricted worldwide passport
Able to pass a 5 year security background check*(or be in possession of a current airside pass for the airport this position is based in)

*If you are a non-Irish Citizen, you will need to be in possession of a current police disclosure certificate from your home country. If you have lived outside the Republic of Ireland for more than 6 months you will also be required to hold a current police disclosure certificate from that country/countries 

Desirable criteria: 
Experience in the use of AIMS and Astral
Experience in a Crew Control environment would be a strong advantage   

What we offer:

Competitive salary
Generous paid annual leave 
Heavily discounted staff travel privileges with Aer Lingus and some select partner airlines
Prime location in Dublin Airport 
Employer pension contribution to a Defined Contribution Pension Scheme
Life assurance cover
Income protection cover
Paid sick leave
Employee assistance program
Cycle-to-Work scheme and Tax Saver Scheme
Subsidised staff canteen 
Subsidised dry cleaners and various airport discounts
Learning & Development support through a catalogue of courses 
Opportunity to work in a team environment and to grow your career in Ireland’s only 4 star airline
Annual Make a Difference Day and team social events
Closing Date: Wednesday 21st August 2019


In order to apply for this vacancy, you must be able to supply the required answers to the following questions:

  • Are you eligible to live and work in EU without restriction?
  • Will you be 18 years of age on 1st September 2019?
  • Are you fluent in English, both spoken and written?
  • Can you provide a verifiable 5 year background/employment history?
  • Can you provide 2 verifiable references?
  • Have you been convicted of a criminal offence in Ireland?
  • Is there anything that would prevent you passing our security clearance process?
  • Are you prepared to complete a medical questionnaire & medical examination?
  • Have you been convicted of a criminal offence (ref Criminal Justice Act 2016)

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