(Fixed Term) Cargo Agent (Office)
|Region:||Republic of Ireland|
|Category:||On the Ground|
Role name: (Fixed Term) Cargo Agent (Office) - (20 hours per week)
Are you interested in growing your career with Ireland’s only 4 star airline? We are looking for a (Fixed Term) Cargo Agent to join our growing Cargo Department. We’re the department that manages all cargo for all IAG airlines in Ireland – Aer Lingus, British Airways, Iberia and Vueling. Based in Dublin Airport you will have responsibility for handling the wide variety of life saving medical products, pharmaceuticals and other valuable cargo that simply has to make that flight on time. You will be trained in a career with great opportunities to grow as part of the wider global IAG Cargo operations.
In addition to a comprehensive benefits package, we offer you the opportunity to grow your career with one of Ireland’s most iconic brands. Take a look below!
Maintaining quality customer service by following organisational standards
Projecting a professional, courteous and friendly image to the customer, both internal and external and responding to queries in a timely and effective manner
Contributing to team effort by accomplishing related tasks
Providing customer feedback to Line Management
Flight pack documentation preparation & data capture
Ensuring that all office administration tasks are handled in a timely and accurate manner
Ensuring proper operational practices and procedures are adhered to
Your qualifications & key criteria:
Previous experience dealing with customer account management.
Experience in an customer and or clerical environment
Comfortable working with IT Applications including Microsoft Office
Strong communication skills both written and verbal with a proven ability to present facts clearly and objectively
A high level of energy and enthusiasm combined with the ability to learn new skills quickly
Proven ability to deliver excellent customer service
Strong communication skills
Proven ability to work on own initiative while contributing effectively as part of a team
Strong interpersonal skills with the ability to build and maintain positive working relationships
Fluent in English, both written and spoken
Eligible to live and work in the EU
Hold a current unrestricted worldwide passport
Provide 3 verifiable references
Able to pass a strict airport security vetting procedure which includes a 5 year back ground check* or be in possession of a current airside pass for the airport this position is based in
Possess and be able to demonstrate the key competencies and skills outlined below
*If you are a non-Irish Citizen, you will need to be in possession of a current police disclosure certificate from your home country. If you have lived outside the Republic of Ireland for more than 6 months you will also be required to hold a current police disclosure certificate from that country/countries
What we offer:
Generous paid annual leave
Heavily discounted staff travel privileges with Aer Lingus and some select partner airlines
Prime location in Dublin Airport
Employer pension contribution to a Defined Contribution Pension Scheme
Life assurance cover
Income protection cover
Paid sick leave
Employee assistance program
Cycle-to-Work scheme and Tax Saver Scheme
Subsidised staff canteen
Subsidised dry cleaners and various airport discounts
Learning & Development support through a catalogue of courses
Opportunity to work in a team environment and to grow your career in Ireland’s only 4 star airline
Annual Make a Difference Day and team social events
Closing Date: Tuesday 21st May 2019
AER LINGUS IS AN EQUAL OPPORTUNITIES EMPLOYER
In order to apply for this vacancy, you must be able to supply the required answers to the following questions:
- Are you eligible to live and work in EU without restriction?
- Are you fluent in English, both spoken and written?
- Can you provide a verifiable 5 year background/employment history?
- Can you provide 2 verifiable references?
- Have you been convicted of a criminal offence in Ireland?
- Is there anything that would prevent you passing our security clearance process?
- Are you able & prepared to work shifts, unsociable hours, weekends and holidays?
- Are you prepared to complete a medical questionnaire & medical examination?
- Have you been convicted of a criminal offence (ref Criminal Justice Act 2016)
- Are you prepared to adhere to strict grooming, appearance and conduct standards?